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Shipping Policy

Last updated: July 2025

Free Shipping on All U.S. Orders

Companion Care Club offers free standard shipping on all orders shipped within the United States. There is no minimum order requirement — every product ships free.

Processing Time

Orders are processed and shipped within 24 hours of purchase, Monday through Friday (excluding holidays). Orders placed on weekends or holidays will ship the next business day.

Delivery Timeframes

  • Standard Shipping (Free): 3–5 business days within the contiguous United States
  • Processing + Delivery: Most customers receive their orders within 4–7 business days of placing the order

Shipping Region

We currently ship to all 50 U.S. states, including Alaska and Hawaii. We do not offer international shipping at this time.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your package directly through the carrier's website.

Large Items

Pet wheelchairs and large orthopedic beds may ship via a different carrier than smaller items. If your order contains multiple products, they may arrive in separate packages.

Address Accuracy

Please verify your shipping address before completing checkout. Companion Care Club is not responsible for packages delivered to incorrect addresses provided at checkout. If you need to update your address, contact us immediately at info@companioncareclub.com or +12136292702.

Lost or Damaged Packages

If your package is lost, damaged in transit, or arrives with incorrect items, contact us within 48 hours of delivery at info@companioncareclub.com. We will work with the carrier to resolve the issue and send a replacement if needed.

Contact Information

Questions about shipping? Reach us at: