Return & Refund Policy
Last updated: July 2025
30-Day Return Window
Companion Care Club accepts returns within 30 days of delivery. If you're not satisfied with your purchase, we'll help you return it for a full refund.
Return Conditions
- Product must be unused and in its original condition
- Product must be in its original packaging with all accessories and tags
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
- Joint supplements and edible products (for health and safety reasons)
- Products that have been used, washed, or modified
- Items damaged due to improper use or care
How to Start a Return
- Email us at info@companioncareclub.com with your order number and the reason for return
- We will respond within 24 hours with a return authorization and shipping instructions
- Pack the product securely in its original packaging
- Ship the return to: Companion Care Club, 1149 S Hill St, Unit 700, Los Angeles, CA 90015
Refund Processing
Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. You will receive an email confirmation when the refund is processed.
Return Shipping Costs
- Defective or damaged items: Free return shipping — we provide a prepaid label
- Wrong item received: Free return shipping — we provide a prepaid label
- Customer preference returns: Return shipping is the customer's responsibility
Exchanges
Need a different size? We offer free exchanges for sizing issues on harnesses and wheelchairs. Contact us at info@companioncareclub.com to arrange an exchange.
Damaged Products
If your product arrives damaged, contact us within 48 hours with photos of the damage. We will send a replacement at no cost to you.
Contact Information
- Email: info@companioncareclub.com
- Phone: +12136292702